BILI: The Inclusion Chatbot Built on Human Expertise

Key takeaways

↳ BILI is a closed chatbot. It answers only from Includability talks, training, webinars and Community Support Groups, not the open internet
↳ It draws on over a thousand hours of sessions with our Partner Experts and the Includability community
↳ Every answer credits the person who shared the experience, and BILI says so when it does not know
↳ BILI is free for anyone for a limited time and always included for Committed Employers
↳ A version of BILI for the JEDI Inclusion Toolkit is planned for 2027

Includability has rebuilt BILI, our workplace culture and inclusion chatbot, with a new and improved brain. It is free for anyone to use for a limited time, and it is one of the tools available to every Committed Employer we partner with.

What is BILI?

BILI is the Includability workplace culture and inclusion chatbot. It answers practical questions on inclusion, wellbeing, mental health, talent, leadership and sustainability using only what our Partner Experts, guest speakers and practitioners have shared in Includability sessions.

That includes over a thousand hours of Community Support Groups, talks, training and webinars. Ask BILI how to make your hiring more inclusive or how to support a neurodivergent colleague, and it tells you what the community has said and who said it.

Why does a closed chatbot matter?

Automation saves teams time, and AI tools can put a lot of knowledge within easy reach. They also carry real risks. Tools trained on the open internet can give confident answers that are wrong, repeat the bias in the material they learned from, and miss the context of a particular workplace. People also share personal details with chatbots without thinking about where that information goes.

In inclusion and wellbeing work, those risks land on people. A wrong answer about reasonable adjustments, a grievance or someone's mental health can cause harm.

BILI works differently. It does not search the open internet. It answers from a knowledge source we build and check ourselves, and it tells you when a question is outside what it knows.

Keeping the human in AI

Many new AI tools treat the people behind the knowledge as raw material. We built BILI the other way round.

↳ It credits the speaker, so you know whose experience you are hearing

↳ It points you to the Partner Expert for that pillar when you want to go further

↳ It points you to a professional, such as a GP, occupational health or ACAS, when a situation needs one

↳ It asks people not to share personal details

"AI can save teams a lot of time, but in inclusion and wellbeing a wrong answer can do real damage. We built BILI on what real people have learned doing the work, and it always points back to those people. Technology should make expert support easier to reach, not replace it."

James Pravato, CEO and Co-Founder, Includability

Why inclusive, diverse and mentally healthy cultures matter

We have seen first hand, across the organisations we partner with, how much culture shapes performance. A workforce that spans different ages, backgrounds, abilities, religions and ways of thinking, including neurodivergent people, brings a wider range of experience to every decision.

That makes an organisation more attractive to the clients it wants to win and a better place to work for the people it wants to keep. It is also why the Cultural Roadmap sits at the centre of everything we do: a board ready picture of where an organisation's culture stands across our six pillars, and what to prioritise next.

Tools like BILI help teams act on that work day to day, between the bigger conversations.

What's next for BILI?

In 2027 we plan to build a version of BILI for the JEDI Inclusion Toolkit. The toolkit turns Justice, Equity, Diversity and Inclusion into practical action and evidence across eleven sections. A dedicated BILI will help teams find their way through the guidance and answer questions as they go.

We will keep building tools that support teams this way: new technology, built on expert knowledge, with people kept at the centre.

BILI and the Committed Employer partnership

BILI is one of the tools available to our Committed Employer partners. Alongside it, they receive a Cultural Roadmap built from conversations with six independent Partner Experts, monthly Community Support Groups, private HIT sessions, two Burnout Awareness First Aider places each year and the JEDI Inclusion Toolkit at the Committed Employer rate.

↳ Ask BILI something

↳ Become a Committed Employer

↳ Find out about the Cultural Roadmap

↳ Explore the JEDI Inclusion Toolkit

Frequently asked questions

What is BILI?

BILI is the Includability workplace culture and inclusion chatbot. It answers practical questions using only what Partner Experts and speakers have shared in Includability sessions.

Is BILI free?

BILI is free for anyone to use for a limited time. It is always included for Committed Employers.

How is BILI different from other AI chatbots?

BILI is a closed chatbot. It does not search the open internet, it credits the speaker behind each answer, and it says when a question is outside what it knows.

Will there be a BILI for the JEDI Inclusion Toolkit?

Yes. Includability plans to build a version of BILI for the JEDI Inclusion Toolkit in 2027.

What is Includability?

Includability is a UK B Corp workplace culture business. We partner with organisations to build inclusive, diverse, mentally healthy, evidence-based workplace cultures through Cultural Roadmaps, and we are a strategic partner, colleague and community to the people leading that work.

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